At Comercial Roots and Routes SpA ("Roots & Routes"), respect for origin, trust, and transparency guide everything we do—including how we handle your personal and commercial information. This Privacy Policy explains what information we collect when you visit comercialrootsandroutes.com, how we use it, and how your rights are protected.
The data controller responsible for the processing of your personal information collected through this website is Comercial Roots and Routes SpA, a company constituted under the laws of the Republic of Chile, with registered domicile in Santiago, Chile.
If you have any questions regarding this Privacy Policy or wish to exercise your data privacy rights, you can contact our team directly at victoria.leighton@comercialrootsandroutes.com.
We collect information solely to establish professional, B2B commercial relationships and respond to inquiries about our South American food portfolio and export services.
The information we may collect includes:
We process your data strictly for legitimate commercial and administrative purposes:
• Evaluating B2B inquiries and preparing customized commercial proposals, quotations, and sample dispatches.
• Managing communication with potential and current partners, including importers, distributors, hospitality groups, and specialty food purveyors.
• Coordinating international logistics, export documentation, and phytosanitary certificates when orders progress.
• Fulfilling legal, tax, and customs compliance obligations in Chile and destination jurisdictions.
Comercial Roots and Routes SpA does not sell, rent, trade, or monetize personal or company contact information under any circumstances.
We only share information with trusted third-party service providers that assist in our operations, including secure form processing services (Web3Forms) and secure cloud hosting infrastructure. When an export order is formalized, necessary information is shared with authorized freight forwarders, customs agents, and documentation authorities solely to facilitate transit and compliance.
We retain personal and commercial inquiry data only for as long as necessary to manage the commercial relationship, fulfill legal or tax obligations, or maintain professional correspondence records.
We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse.
In accordance with Chilean Law No. 19.628 (on the Protection of Private Life) and international data protection standards (such as the GDPR for our European partners), you have the right to:
• Access the personal data we hold about you.
• Request rectification or updating of inaccurate or outdated information.
• Request cancellation, erasure, or deletion of your data when it is no longer required for the purpose for which it was collected.
• Object to or restrict specific forms of processing.
To exercise any of these rights, please submit a written request to victoria.leighton@comercialrootsandroutes.com with your name, company, and the specific request.
We may update this Privacy Policy from time to time to reflect changes in our commercial operations, website features, or applicable legal frameworks. Any revisions will be published on this page with an updated revision date.
For questions regarding our privacy practices or data processing, please reach out to our team:
